Frequently Asked Questions

What is Tribair?

Tribair is a free mobile application available on iPhone, iPod touch, iPad devices.
Once installed, you can start making calls directly from your contact list.
Calls are routed over a WiFi or 3G network and can save your precious airtime minutes.
You can even remove your SIM card and still use the service, which makes it a perfect solution if you travel and want to stay away from huge roaming bill charges.

How much does it cost to use Tribair?

The app is free.
There is no connection fee, no monthly fee, and no hidden fees.
Check our rates here

How does Tribair work?

- For Apple mobile devices, download Tribair from the Apple App store, and install it on your device.
- For Google Android phones, download Tribair from the Google Android Market, and install it on your Android device.
Make a few test calls for free and then buy some credits on our web site and make incredibly affordable calls to landline and mobile phones worldwide.

Do I need a WiFi router to use Tribair on my mobile?

All Tribair calls go through your device's Internet connection. You can use a WiFi connection (recommended) or your 3G data plan if available.
WiFi communications never consume any data from your data plan or incur roaming charges.
WiFi is also faster and better than 3G data that sometimes gets congested.

Is my phone supported by Tribair?

Tribair works on Google Android phone, and Apple mobile device (iPhone, iPod touch, iPad).

How to avoid echo problems?

If you hear your own voice as an echo, the problem is on the other person's side.
If the other person can hear their voice echoing, the problem is on your side.
If your are using speakers, try to lower the speaker volume. And if it doesn't work, try to use a headsets or headphones instead of speakers.
The level of background noise around you, will affect the sound quality.

In which languages is Tribair available?

Tribair is available in English, French, German, Spanish, Italian, Japanese, Korean, Dutch, Portuguese, Russian, Thai, Chinese, Arabic and Hebrew.

Does my Tribair credit balance expire?

Your Tribair credits will expire 6 months after purchase. If you make a new purchase prior to the expiration date of the unused credits, the expiration date for all credits will be extended for another 6 months.

Can I use Tribair over 3G?

You can use your 3G data plan to place calls.
Depending on your contract, operator data charges and roaming fees may apply when using Tribair over a mobile data connection.

Can I call premium, toll-free or emergency numbers?

We do not support emergency numbers, premium numbers or toll free numbers. But if you have an iPhone or Android, calls to an emergency number will be placed on the cellular network, even if your SIM card was removed. All calls of 4 digits or less will also be placed on the cellular network.

Can I call landlines and mobiles with Tribair?

Yes, you can make incredibly affordable calls to landline and mobile phones worldwide. Just make sure you formatted the number in an international format, e.g.12125551234 for US phone number.
Check our rates here

Can I receive calls through Tribair?

Incoming calls are only possible between Tribair members and calls are free between Tribair users.
There is no connection fee, no monthly fee, and no hidden fees.
You can also chat, sent pictures and videos to other Tribair member always for free. It is a good alternative for SMS and MMS.

Do I get any notifications about missed calls and chats on my mobile?

Yes. When you have missed a call or a chat message, you will receive a notification. We use push notification technology to notify the user of incoming calls and chats.

How can I ensure the best call quality when using the application?

To get the best call quality with Tribair, make sure you have a strong WiFi connection and you do not have a lot of other applications running on the device. Also try to be close from your router. When at the limit of connectivity, the bandwidth available is much lower.

Is it prepaid or postpaid? Do you offer subscriptions?

Tribair is a prepaid solution. Your balance is adjusted at the end of each call. There is no subscription available yet.

How can I activate calls over 3G?

- On iphone, it is on by default and it is a phone general setting.
To deactivate the 3G network you must be in airplane mode or in General -> Network : Disable 3G.

- On android, calls over 3G are not permitted by default.
To allow them, go in Tribair Menu -> settings : Use data plan.

Does Tribair have an address book?

Tribair is integrated with the native address book of your phone. No need to re-enter all your contacts.

How can I uninstall Tribair from my phone?

To uninstall applications that you installed using the Android Market:
1- Open the Google Android Menu,
2- Go to the Settings icon and select Applications,
3- click on Manage,
4- You will be presented with a list of applications you have installed,
5- Select Tribair and click the Uninstall button.

To uninstall Tribair installed from a Apple device, simply do the following:
1- Hold your finger on either the icon for the application you wish to uninstall or any other icon until the icons on your home screen begin to shake or wiggle (the same action you take to move or re-arrange home screen icons)
2- Click the X in the upper left hand corner of the icon for the application you wish to remove
Or delete the application from your iTunes applications tab

How can I invite my friends?

Go in Other -> Share, and invite them by email.

How can I cancel my account?

Please contact our support team at  support@Tribair.com.
They will ask you certain questions in order to identify you and close your account.

How can I pay to make cheap phone calls?

- On Android, you can pay directly from the app, simply tap on your credits, from the dialer.

Or pay from the website by clicking on Buy credits and follow instructions.
Your payment will be redirected to PayPal, on their secure web site.
You can either pay using a PayPal account or by entering your Visa, MasterCard or Amex number directly from PayPal.
Contact our customer service team for more information.

How can I create a second account on my phone?

Only one account per phone can be created. That way, we can speed up the login process.

How can I change my email?

- On iPhone, tap on More -> My Account. Make your change and tap Update.

- On Android, tap on Tribair Menu -> Info -> My Account. Make your change and tap Update.

Where can I get my phone number?

- On iPhone, from the dialer, tap on More -> My Account.

- On Android, from the dialer screen, tap on the Menu -> Info -> My account.

How can I change my phone number?

Contact our customer service team for more information.

Does it work in my country?

Technically, Tribair works anywhere as long as you have a WiFi connection. However legally, you must check if there are restrictions or regulations from your internet service provider or from your government concerning the use of VoIP.

How far away from my WiFi may I be to get a good signal?

The distance is something proper to each phone and the power of your WiFi unit. The average distance is something around 100 feet (30 meters). But over 60 feet (18 meters) the signal decreases considerably.

Why have I not received my free trial credit?

We only offer free trial credit on your first registration of Tribair or their affiliate apps per device.

Why can't I find the Tribair apps in the Google Android Market?

The Google Android Market will only show you the application compatible with your devices.
The minimum requirements are:
- Android 2.0
- GPS
- Google Maps

I am calling USA number 212-555-1234, but Tribair connects me to a person in Morocco!

Dial 12125551234.

My friend's telephone number in France is 01XXXXXXX, I dial 3301XXXXXXX, but can't reach him!

In many countries (including most European countries) leading 0 is a long distance prefix and should not be dialled when you dial a number starting with the country code. Dial 331XXXXXXX.

How come my contact can't hear me when I call from an iPod touch?

You need a microphone properly configured on your iPod touch. Apple did not offer a microphone on 1st generation iPods. On 2nd and 3rd generation iPod, you need to have a headphone with microphone included attached. On the new iPod 4, the microphone is integrated on the device.

I am not able to make a call?

Please contact our support team at  support@Tribair.com
describing as precisely as possible what is happening.
Also, send the following information:

1. Tribair username
2. Your phone model
3. How to reproduce the problem
4. Error Message if any
5. The time you are having this error (GMT)